Permanent Customer Service Till Operative, Ottery St Mary
We are looking to recruit a customer service till operative to work at our Ottery St Mary garden centre.
Duties & responsibilities to include:
- Professionally carry out the front-end tills ensuring prompt, friendly, courteous and reliable assistance is provided to all our customers
- Answer telephone enquires
- Work with colleagues on how to deal with special circumstances including theft, complaints, returns, exchanges, coupons, special offers, etc.
- Evaluate returned items to ensure they meet the standards and regulations of store policy on refunds and exchanges
- Handle and resolve customer complaints or discrepancies with prices at the tills and throughout the site
- Review cashier work schedules to ensure adequate staffing is available
- Provide helpful and efficient customer service and model appropriate behaviour for all colleagues
- Verify sales transactions and ensure cashing up is conducted safely at the close of trade and as per company procedures
- Perform duties in a safe and efficient manner
- Acknowledge and follow all cashier policies and procedures
- Adhere to all Health & Safety requirements
The ideal candidate will:
- Have excellent customer service skills
- Have good communication and listening skills
- Have good numeracy skills necessary to supervise and handle front-end transactions and operations
- Great attention to detail and organisational/problem solving skills
- Previous experience of a retail checkout supervisory role is preferred
Otter Garden Centres are a leading independent retailer with seven branches across the South of England. We pride ourselves on our wide range of quality home-grown plants and the excellent customer service standards provided in our branches.
Full Time: 39 hours 5 days, to include a 45 minutes unpaid break (Tuesday – Friday 9am – 5.30pm & Sun 9.30am – 5.00pm)
Days off to be Monday & Saturday
Pay scale will be related to previous experience
How to Apply
To apply please submit your latest CV with a covering letter detailing relevant experience to Kirsten Winsborrow firstname.lastname@example.org
Thank you for your interest in working for Otter Garden Centres.
Location: Otter Garden Centres , Ottery St Mary
Published: 23rd February 2022