jobs in ottery st mary

We are looking to recruit a customer service till operative to work at our Ottery St Mary garden centre.


Duties & responsibilities to include:

  • Professionally carry out the front-end tills ensuring prompt, friendly, courteous and reliable assistance is provided to all our customers
  • Answer telephone enquires
  • Work with colleagues on how to deal with special circumstances including theft, complaints, returns, exchanges, coupons, special offers, etc.
  • Evaluate returned items to ensure they meet the standards and regulations of store policy on refunds and exchanges
  • Handle and resolve customer complaints or discrepancies with prices at the tills and throughout the site
  • Review cashier work schedules to ensure adequate staffing is available
  • Provide helpful and efficient customer service and model appropriate behaviour for all colleagues
  • Verify sales transactions and ensure cashing up is conducted safely at the close of trade and as per company procedures
  • Perform duties in a safe and efficient manner
  • Acknowledge and follow all cashier policies and procedures
  • Adhere to all Health & Safety requirements

The ideal candidate will:

  • Have excellent customer service skills
  • Have good communication and listening skills
  • Have good numeracy skills necessary to supervise and handle front-end transactions and operations
  • Great attention to detail and organisational/problem solving skills
  • Previous experience of a retail checkout supervisory role is preferred

Otter Garden Centres are a leading independent retailer with seven branches across the South of England. We pride ourselves on our wide range of quality home-grown plants and the excellent customer service standards provided in our branches.



Full Time: 39 hours 5 days, to include a 45 minutes unpaid break (Tuesday – Friday 9am – 5.30pm & Sun 9.30am – 5.00pm)

Days off to be Monday & Saturday

Pay scale will be related to previous experience

How to Apply

To apply please submit your latest CV with a covering letter detailing relevant experience to Kirsten Winsborrow

Thank you for your interest in working for Otter Garden Centres.

Location: Otter Garden Centres , Ottery St Mary

Published: 23rd February 2022