Permanent Customer Service Till Operative, Ottery St Mary

Duties & responsibilities to include:

• Professionally carry out the front-end tills ensuring prompt, friendly, courteous and reliable assistance is provided to all our customers
• Answer telephone enquires
• Work with colleagues on how to deal with special circumstances including theft, complaints, returns, exchanges, coupons, special offers, etc.
• Evaluate returned items to ensure they meet the standards and regulations of store policy on refunds and exchanges
• Handle and resolve customer complaints or discrepancies with prices at the tills and throughout the site
• Review cashier work schedules to ensure adequate staffing is available
• Provide helpful and efficient customer service and model appropriate behaviour for all colleagues
• Verify sales transactions and ensure cashing up is conducted safely at the close of trade and as per company procedures
• Perform duties in a safe and efficient manner
• Acknowledge and follow all cashier policies and procedures
• Adhere to all Health & Safety requirements

The ideal candidate will:

• Have excellent customer service skills
• Have good communication and listening skills
• Have good numeracy skills necessary to supervise and handle front-end transactions and operations
• Great attention to detail and organisational/problem solving skills
• Previous experience of a retail checkout supervisory role is preferred

Otter Garden Centres are a leading independent retailer with seven branches across the South of England. We pride ourselves on our wide range of quality home-grown plants and the excellent customer service standards provided in our branches.