On July 19th, the government Covid- secure guidance changed. Below is our revised guidance for face coverings and social distancing. We recognise that many more people are testing positive for Covid-19 and we want to do all we can to provide a safe shopping environment for both customers and our team members.

If you have tested positive, or have any Covid-19 symptoms, please do not visit our Garden Centres

Face coverings 

  • We are encouraging the wearing of face coverings in the undercover/ inside areas of our garden centres and coffee shops, if you can.

Respect other peoples space 

  • Our garden centres are in most cases large enough to allow for customers to keep a good distance apart, and we believe this will help ensure your safety when visiting our stores. Please be mindful that those around you may be high risk individuals or may not have been vaccinated.  Please respect other peoples space.

Please wash your hands before visiting our stores, and as soon as you return home

  • We encourage all customers to follow Public Health England guidance on hand-washing. We are providing hand sanitiser for customer use.

One-way system

  • In some areas you will see we have created one-way entrances and exits, these will remain in place and we ask you to kind follow any signs in place.
  • In our Ottery St Mary garden centre, as of July 19th we are reopening the entrance to our coffee shop. The coffee shop will now be accessed through the main shop, and exited through our clothing department

Sanitising stations 

  • We will continue to offer sanitising stations so that you can sanitise your hands on arrival, along with your basket/trolley.

Till screens

  • Perspex screens were installed last year, these have been very successful in providing space between customers and our team members and will remain in place.

Please pay by card using contactless payment where possible

  • As with many retailers we encourage the use of chip and pin card payments and contactless payment when paying for your purchases. The contactless limit is now £45.


  • All our toilet facilities are open in all our garden centres and we have a regular cleaning schedule in place.

Coffee Shops

  • Our coffee shops have different guidelines to our retail shops which we ask all customers to respectfully follow. To find out more please CLICK HERE

If you have any concerns during your visit, please speak to any Otter team member.

This guidance may be updated or changed, please check back to see the latest guidance prior to any visit you plan to make.

Updated July 19th 2021