Returns Policy

What if you change your mind?

At Otter, we want you to be able to buy with confidence. However, if you would like to return your item to your local Otter Garden Centre we will be happy to offer a full refund* or exchange within 28 days provided there is proof of purchase and the product is in a resalable condition. An exchange or credit note will be offered on sale items. We are unable to offer a refund, exchange or credit note on certain products for hygiene and safety reasons. This does not affect your statutory rights.

* Not including delivery

If there is a fault with the product

We will attempt to rectify any faults that occur within 12 months* from the date of purchase. We will usually offer you a replacement or repair. Products must be accompanied by your proof of purchase. This does not affect your statutory rights.

* Subject to change due to manufacturer guarantee

Hardy plants two-year guarantee

Our hardy plants are sold with a two-year guarantee. Should your plant fail, simply return it with proof of purchase and we will happily offer you a replacement.